Legal
Refund Policy
Last updated July 2026.
Placeholder wording — pending review by an Australian legal adviser before launch.
Satisfaction guarantee
If you're not happy with your clean, let us know within 48 hours and we'll arrange a free re-clean of the areas concerned. This is in addition to your rights under the Australian Consumer Law.
Cancellations
Cancel or reschedule free of charge up to 24 hours before your scheduled start. Cancellations within 24 hours may incur a fee of up to 50% of the booking value to compensate the assigned cleaner.
Refunds
Where a refund is due, it is processed to your original payment method via Stripe, typically within 5–10 business days.