Funded and insured work
Insurance and rehabilitation cleaning
Cleaning that forms part of a claim or a rehabilitation plan. The coordinator sets the scope and the hours, we do the work and invoice the scheme, and the household is not asked for payment at the door.
What insurance and rehabilitation cleaning means in practice
In a claim or a rehabilitation plan, the cleaning is one line item in a larger arrangement someone else is managing. The coordinator sets the scope and the hours; we do the work and invoice the scheme. The household is never asked to pay at the door and never has to chase a reimbursement, which is the part that most often goes wrong when cleaning is arranged informally.
What the coordinator usually needs from a cleaning supplier is boring and specific: confirmation we cover the suburb, a start date we can actually hold, hours that match the approval, and an invoice that carries the claim reference so it can be reconciled without a phone call. We work to that rather than to a sales process.
The person in the home is often recovering, in pain, or managing a household with less capacity than usual. The visit is run accordingly — a fixed time, the same cleaner, no expectation that the place is tidied first, and no discussion of the claim itself, which is not our business and not the cleaner's.
Invoiced to the scheme, not the household
Nobody is asked for payment at the door and nobody chases a reimbursement. Every invoice carries the claim reference, the dates, the hours and the address so it reconciles without a phone call.
Hours matched to the approval
We work to the hours the coordinator approved. If the home needs more we say so and let the coordinator decide, rather than extending the visit and invoicing afterwards.
Availability confirmed before a date is set
Give us the suburb and the frequency and we confirm whether we have a cleaner on that run before the plan commits to a start date.
What is included
What the cleaner actually does
Every visit works through the same tasks in the same order, so nothing is skipped because the clock ran out. This is the standard scope for insurance and rehabilitation cleaning; anything beyond it is quoted before it is done.
Kitchen. Benches, sink, cooktop, splashback and appliance fronts cleaned, floor vacuumed and mopped, bin emptied and relined.
Bathrooms and toilet. Shower, screen, basin, taps, mirror and toilet cleaned throughout, floors mopped and left dry — a priority where someone's mobility is temporarily reduced.
Floors and walkways. Vacuuming and mopping with walkways kept clear, cords tucked away and mats put back flat, so the house is not harder to move through after we leave than before.
Dusting and surfaces. Sills, shelves and reachable surfaces dusted, touch points wiped, and cobwebs removed from cornices and corners.
Laundry and linen. Washing put on, hung out and folded, and linen changed where that is part of the approved hours.
Bins and rubbish. Bins emptied and relined, and kerb bins taken out and brought back in on collection day.
Hours that match the approval. We work to the hours the coordinator has approved rather than expanding the visit and invoicing for it afterwards. If the home needs more, we say so and let the coordinator decide.
An invoice built to be reconciled. Every invoice carries the claim reference, the visit dates, the hours and the address, so it can be matched against the approval without a follow-up call.
Not part of a standard visit
- Personal care, clinical tasks or anything requiring a health qualification
- Biohazard, trauma or forensic cleaning, which requires a specialist licensed operator
- Building repairs, make-safe work, water extraction or structural drying
- Mould remediation and pest treatment
- Contents restoration, pack-out or storage
- Any assessment or opinion about the claim itself
Who this is for
- Rehabilitation coordinators arranging household support as part of a return-to-function plan
- Claims managers who need cleaning delivered against an approved scope and invoiced to the scheme
- Occupational therapists recommending domestic assistance during recovery
- Households where someone is recovering and the usual routine has stopped
How it is arranged
- 1The coordinator sends us the approved scope and the claim reference.
- 2We confirm availability in the suburb before the plan commits to a date.
- 3We invoice the scheme directly.
What we will ask you
- The approved scope and the hours, so the visit matches what has been authorised
- The claim or file reference to carry on the invoice
- The billing entity and the email the invoice should go to
- The suburb and the start date, so we can confirm availability before the plan commits
- Anything the cleaner should know about mobility, access or rooms that are off limits
We do not publish a rate for this work, because the rate depends on the arrangement rather than on us. Tell us the details and we will confirm what we can take on before anything is booked.
Define the temporary help
The approved period and household priorities shape the schedule
Recovery-related cleaning often starts quickly and runs for a fixed period. A written scope, claim contact and end date prevent confusion for the household and cleaner.
Set the scope
Prioritise the tasks that are difficult during recovery
Floors, bathrooms, linen and high-use touch points can be listed clearly without turning the visit into clinical care.
Choose household tasks
Confirm approval
Claim reference, approved hours and review date
Send the billing entity and approval details so we can confirm the work before any attendance is scheduled.
Send the claim details
One shared plan
The household priorities and approved scope are aligned first
The coordinator confirms the hours and billing details, while the person at home explains access, boundaries and the tasks that help most.
Choose practical household tasks
Needs can change
Scope changes go back to the coordinator before work expands
If priorities or required hours change during recovery, we document the request rather than extending the visit without approval.
Discuss a scope change
Reconciliable records
Visit dates, hours and the claim reference stay together
Clear records help the billing contact match each attendance to the approved period without asking the household to manage reimbursement.
Send the approval detailsWhere to next
Three ways to take this further
The cleaning is the same work whoever is paying for it. These are the three things people usually need next.
See the full task list
The room-by-room scope, useful for setting an approved scope that matches what actually gets done.
Room-by-room checklistBook it privately instead
For household cleaning arranged directly rather than through a claim, at our standard published rate.
See the flat rateTalk it through first
The approved scope and hours, the claim reference, the billing entity and the start date.
Tell us the detailsWhat we commit to on every clean
$20M public liability
Carried on every clean, residential and commercial. Certificates of currency are available on request for building and strata managers.
Vetted and interviewed in person
Every cleaner is interviewed face to face before they are put on a run, not signed up through an app.
Free re-clean if it is not right
Tell us within 48 hours which areas fell short and we return and redo them at no charge, in addition to your rights under Australian Consumer Law.
The same cleaner, and no lock-in
You keep your cleaner wherever availability allows. Recurring bookings run visit to visit — skip, change frequency or stop with reasonable notice.
A two-hour arrival window
Your cleaner confirms by SMS and email the day before with their name and your window, then again when they are on the way.
Not sure this is the right arrangement?
Send us the details of how the cleaning is being paid for and we will tell you what we can take on, before anything is booked.
Questions
Insurance and rehabilitation cleaning questions we are asked most
If the answer you need is not here, ask us directly — we would rather answer it before a booking than after one.
Do you invoice the scheme directly, or does the household pay first?+
We invoice the scheme directly. Nobody in the household is asked for payment at the door and nobody has to claim a reimbursement afterwards.
Can you confirm availability before we commit to a start date?+
Yes, and it is the first thing we check. Give us the suburb and the frequency and we will confirm whether we have a cleaner on that run before the plan commits to a date.
What goes on the invoice?+
The claim or file reference, the address, the visit dates and the hours, itemised so it reconciles against the approval without a follow-up call.
What if the home needs more than the approved hours?+
We tell the coordinator what we have observed and let them decide. We do not extend the visit and invoice for the extra time after the fact.
Do you handle biohazard or trauma cleaning?+
No. That work requires a specialist licensed operator and we will say so rather than take it on. We handle standard household cleaning.
Will the cleaner discuss the claim with the client?+
No. The cleaner is there to clean. Questions about the claim go back to the coordinator, which is fairer to everyone involved.
Reviews
What people say about the cleaning itself
The arrangement differs by who is paying. The standard of the clean does not.
Booked Tuesday, spotless by Thursday. Our cleaner Maree is an absolute legend — the place has never looked better.
End-of-lease clean got our full bond back, every cent. Agent said it was the cleanest handover she'd seen.
Two kids, two jobs, zero spare time. Cleaner at Door gave us our weekends back. Should've done it years ago.
Other arrangements
- House cleaningWeekly or fortnightly upkeep of your home — kitchen, bathrooms, floors and dusting, done by the same vetted cleaner every time.
- Deep cleanA top-to-bottom scrub of the whole home — inside the oven, skirting boards, behind furniture, the lot. Great as a reset.
- End of lease & bond cleaningAn agent-ready bond clean with a 7-day free re-clean commitment for cleaning items listed at the outgoing inspection.
- Airbnb cleaningShort-stay turnovers for Adelaide hosts — linen changed, property reset and photographed, inside the checkout-to-check-in window.
- NDIS cleaningDomestic assistance for participants whose plan funds cleaning, arranged with you or your coordinator.
- DVA cleaningHousehold cleaning for veterans, arranged through the referral your entitlement runs on.
Room-by-room checklists
What gets cleaned in each room, task by task, so you can check a specific problem is covered before you book.
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